Description

About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: * We serve faithfully by doing what's right with a joyful heart. * We never settle by constantly striving for better. * We are in it together by supporting one another and those we serve. * We make an impact by taking initiative and delivering exceptional experience. Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. Job Summary The Regional Patient Relations Risk Management Coordinator will act as a management representative. They will use initiative and judgment to address client problems or complaints promptly, courteously, and appropriately. If unable or unqualified to assist, they will refer to the appropriate party or department and follow up to ensure resolution. The Coordinator will work with the System Director of Patient Relations, Region Vice President of Legal Counsel, Region CEO, Senior VP of Legal Counsel, and System Director of Risk Management. They will develop and implement activities and policies to promote consistency in solving patient issues and decrease risk to the Scott & White Healthcare System. Additionally, the Coordinator will arrange appointments, meetings, seminars, educational programs, and conferences between the region and the System Risk Management Department. The ideal Regional Patient Relations Risk Management Coordinator candidate has three years of relevant experience and paralegal training or a clinical background. Belonging Statement We believe that all people should feel welcomed, valued and supported. *QUALIFICATIONS* * EDUCATION - H.S. Diploma/GED Equivalent * EXPERIENCE - 1 Year of Experience